Brief Resume of Mr. Kirk B. Wagoner

Summary of computer skills

Been there, Done that.

Troubleshooting, Computing support and Service

I have been solving computer problems for 20+ years at both large scale (30,000 computing devices) corporations to the small company and home users. I can quickly troubleshoot and resolve problems based on my wide knowledge base or background and common sense. Below is a brief listing of my skills, abilities, and some accomplishments.

Operating systems:

DOS, Windows, Unix, and Linux
(Windows 3.x, Windows 95, Windows 98/Me, Windows NT, Windows 2000, Windows XP, and Vista)

Programming languages:

C, C++, VisualBasic, Visual Studio, Perl, Lisp, JavaScript, VBScript, Java, HTML, XHTML, XML, etc.

Software:

Microsoft Office, Open Office, StarOffice, Koffice, WordPerfect, Auto CAD, FrontPage, and many others.

Networking:

Cabling:Type 1, Cat 5, Fiber Optic, and coaxial cable (Thicknet, Thinnet)
LAN/WAN installation using Cisco routers and bridges and wireless LANs and access points.

Summary of IT leadership, organizational and management skills

Project management and implementation for Boeing, Everett Site wide projects.

Guided project activities; provided technical leadership, organized the task of other support specialists, review, evaluate and provide advice on the technical activities of less experience staff and supplier personnel.

Worked independently to resolve complex or unique technical problems or system requirements.

Analyze customer service and computing needs, directs interface with other technical support providers for resolution of complex technical problems relating to workstations, printers, servers, networks and legacy systems.

Design and develop configurations to improve the quality, functionality and cost of complex workstation based computing systems that support multiple groups of end users.

Perform cross-system problem analysis and provide resolution using broad-based experience with multiple workstation platforms, network architectures, and software packages.

Facilitated resolution of technical computing issues when internal and external computing organization members have different opinions.

Summary of other skills

Document control and organization

US Navy Explosive Ordnance Disposal (EOD) Senior Technician, Diver, Parachutist.
(AKA Bomb Disposal Technician)

Experienced in electronic, electrical, and mechanical applications/maintenance

Blueprint and schematic reading

Boeing
Core Project Resources Lead / System Administrator

Project management and/or implementation for Boeing Everett Site wide projects. Guide project activities; provide technical leadership and organize the tasks of other computing support specialists and review, evaluate, and provide advice on the technical activities of less experienced staff and supplier personnel.

Work independently to resolve complex or unique technical problems or systems requirements. Analyze customer service and computing needs, directs interface with other technical support providers for resolution of complex technical problems related to workstations, printers, file servers, networks, and legacy systems. Designs and develops configurations to improve the quality and functionality of complex workstation based computing systems that support multiple groups of end users. Performs cross-system problem analysis and provides resolution using his broad-based experienced with multiple workstation platforms, networks, and software packages. Influences technical decisions of internal and external computing organizations and facilitates resolution of issues when team members have differing opinions. System administrator providing customer service and problem resolution effectively and efficiently. Coordinated and implemented site wide desktop modernization projects. Workgroup coordinator for the Flightline and Northwest campus NT printer modernization project. Project coordinator for SNA print services and DNP removal. Successfully completed all assigned projects using a variety of resources, achieving all goals ahead of schedule. Ordered, installed and configured new hardware (PC’s, SPARC station’s, RS6000, Printers, etc.).

Performed system restoration and troubleshooting of user and network problems. Project Manager and Implementation lead for desktop modernization for FAMO North, Quality Assurance for 747/767 production lines, Quality Assurance for 777 production lines. Supervised up to 15 personnel and coordinated with 30 plus personnel in accomplishing these projects. Acting Lead for Northwest Campus and Flightline workgroups for 3 months.

Superior Design / Boeing
Computer Installer/Configuration Technician

Contracted to Boeing, Core Project Resources Group. Installed and configured PC’s, printers, Catia workstations. Installed network routers/bridges and connection of Cat 5, fiber, type 1, and coax cabling. Performed system administration and troubleshooting duties. Led teams of installers on major upgrade and new installation projects (approximately 200-300 machines per day). Worked with multiple platforms and operating systems in regards to installation, configuration, operation, and troubleshooting network and software problems.

This is not a complete listing of all of Mr. Wagoners employers, jobs, accomplishments, or credentials. It is provided as a brief overview of his technological, managerial, and leadership abilities.